Six Sigma represents the peak of quality, the virtual elimination of defects. As sigma rises, customer satisfaction increases, cycle times decrease and costs drop. Six Sigma is the disciplined application of statistical problem solving. Six sigma methods integrate principles of business, statistics and engineering to achieve tangible improvements in business processes. Six Sigma shows where wasteful costs exist in the supply chain and points towards the steps to take in order to achieve measurable improvement. These tools apply a refined methodology of measurement and discovery to gain a comprehensive understanding of performance and key variables affecting the quality of a company’s processes, products and services. Six sigma follows the DMAIC approach; Define, Measure, Analyze, Improve and Control. Six sigma can be applied to every discipline including: Production, Sales, Marketing, Design, Administration and Customer Service
When skillfully applied:
- Six sigma can reduce costs by 50% or more through a self-funded approach to improvement.
- Six sigma reduces waste.
- Six sigma provides a better understanding of customer requirements.
- Six sigma improves quality and performance.
- Six sigma provides critical process inputs needed to respond to. changing customer requirements.
- Six sigma helps develop robust products and processes.
- Six sigma delivers rapid improvement.